Refund Policy

30-day money-back guarantee

If you're not satisfied with a one-off RentFair purchase — the 7-Day Pass, a detailed lease review or an NCAT prep pack — you can request a full refund within 30 days of your order date, including if you've already asked questions or generated a letter, review or prep pack.

Membership

• Your first payment is covered by the 30-day money-back guarantee. If you ask for a refund of your first month, we'll refund it in full and end your membership.
• Cancel anytime from your account page ("Manage or cancel membership"). You won't be charged again, and your membership stays active until the end of the period you've already paid for.
• Renewal payments aren't refunded for part-used months. If a renewal went through that you didn't mean to keep, contact us within 7 days of the renewal date and, provided you haven't used paid features since it renewed, we'll refund it and end your membership.

How to request a refund

Email admin@rentfair.com.au from the email address on your RentFair account, with the date of the purchase you'd like refunded. We aim to reply within 2 business days. Approved refunds go back to your original payment method through our payment provider, Stripe, and usually appear within 5–10 business days depending on your bank.

Once a purchase is refunded, the access it paid for ends. If a one-off payment is disputed with your bank, the access it paid for is paused while the dispute is open.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, you're entitled to a refund or other remedy regardless of the timeframes above. Nothing in this policy limits those rights.